ISE Brighton – Privacy Policy

ISE Brighton Privacy Statement

Key details

This privacy statement describes how ISE Brighton protects and makes use of the information you give us when you use the ISE Brighton website.

When you provide information using the ISE Brighton website it will only be used in the ways described in this privacy policy.
You accept and consent to this privacy statement when you register for, access or use any ISE Brighton service. By accepting and consenting to this privacy statement, you expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this privacy statement.

Personal Data

We gather and use certain information about individuals in order to provide services and to enable certain functions and features on the ISE Brighton website.

We collect data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create an ISE Brighton account, administer your account, upload or scan a document, purchase a course or service or contact us for support. We get some data by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.
We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data.

These third-party sources vary over time, but have included:
• Data brokers from which we purchase demographic data to supplement the data we collect.
• Social networks when you grant permission to access your data on one or more networks.
• Service providers that help us determine a location based on your IP address in order to customise certain services to your location.
• Partners with which we offer co-branded services or engage in joint marketing activities, and
• Publicly-available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product, service or feature, you may not be able to use that product, service or feature.
The data we collect depends on the context of your interactions with ISE Brighton, the choices you make, including your privacy settings, and the services and features you use. The data we collect can include the following:

Name and contact data. We collect your first and last name, email address, postal address, phone number and other similar contact data.
Demographic data. We collect data about you such as your age, gender, nationality, place of service use, and preferred language. We also hold key information on your passport, obtained from the data maintained by the government that issued the passport you associate with ISE Brighton.
Payment data. In the event you are asked to pay for services, we will use the data necessary to process your payment if you make purchases, such as your payment instrument details (such as a credit card number), and the security code and/or password associated with your payment instrument.
Device and Usage data. We collect data about your device and how you and your device interacts with ISE Brighton and our services.

For example, we collect:

• Services use data. We collect data about the features you use, the location of use and any ISE Brighton web pages you visit. This data includes your search queries or commands to our chat functions. This also includes any settings you select and the software configurations you use most.
• Device, connectivity and configuration data. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device, including product keys. It also includes IP address, device identifiers (such as the IMEI number for phones), regional and language settings.
• Error reports and performance data. We collect data about the performance of the services and any problems you experience with them. This data helps us to diagnose problems in the services you use, and to improve our services and provide solutions. Depending on your settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred and data about other software on your device.
• Troubleshooting and Help Data. When you engage ISE Brighton for help or troubleshooting , we collect data about you and your hardware, software and other details related to the incident. Such data includes contact or authentication data, the content of your chats and other communications with ISE Brighton, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.

Documentary Data.

We collect data on your personal documents that are scanned or uploaded to ISE Brighton. These include your document number, validation and expiry date, photographic data and images, comments, exclusions, issuing authorities, reference number or any other data contained within the uploaded or scanned document.

Location data.

We collect data about your location, which can be either precise or imprecise. Precise location data can be Global Navigation Satellite System (GNSS) data (e.g. GPS), as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postcode level.

Video.

If you enter ISE Brighton enabled locations or other facilities, or attend an ISE Brighton event, your image may be captured by our security cameras.
We also collect information you provide to us and the content of messages you send to us, such as feedback and reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, chat sessions with our representatives may be monitored and recorded.

How we use your personal data

ISE Brighton uses the data we collect for two basic purposes, described in more detail below:

(1) to operate our business and provide (including improving and personalising) the authentication and identification services we offer, and (2) to send communications.
In carrying out these purposes, we combine data that we collect to give you a more seamless, consistent and efficient experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.
(2) Providing and improving our authentication and identification services. We use data to perform essential business operations and improve the services we offer and. This includes operating the services, maintaining and improving the performance of the services, developing new functions and features, conducting research and providing customer support.

Examples of such uses include the following:

Providing the Services.

We use data to carry out your transactions with us and to provide our services to you. These services may include personalised features and recommendations, and automatically tailor your services experience based on the data we have about your current and previous activities, interests and location. For example, services may carry out a function to verify your age, identity or nationality.

• Customer support. We use data to diagnose problems, update customers’ devices and provide other customer care and support services.
• Product activation. We use data – such as device and application type, location and unique device, application, network and subscription identifiers – to activate software and applications that require activation.
• Product Improvement. We use data to continually improve our products, including adding new features or capabilities. For example, we use error reports to improve security features, usage data to determine what new features to prioritise, and audio recordings from voice input features to improve speech recognition accuracy.
• Security, Safety and Dispute Resolution. We use data to protect the security and safety of our services and our customers, to detect and prevent fraud, to confirm the validity of software licences, to resolve disputes and enforce our agreements. Our security features and services can disrupt the operation of malicious software and notify users if malicious software is found on their devices. For example, some of our services, systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions or URLs that have been flagged as fraud, phishing or malware links; and we may block delivery of a communication or remove content if it violates our terms.
• Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions and report on the performance of our business.
(3) Communications. We use data we collect to communicate with you and personalise our communications with you. For example, we may contact you by email or other means to discuss your account, let you know when updates are available, remind you about incomplete processes, update you or enquire about a service or support request, invite you to participate in a survey, or tell you that you need to take action to keep your account active.

Sharing your Personal Data with third parties

We share your personal data with your consent or as necessary to complete any transaction or provide any service that you have requested or authorised. For example, we share your content with third parties when you tell us to do so, such as when you authorise an age verification request, you authorise an identity verification request, you confirm a biometric identity submission or authorise an identity document verification request. In each case we will only share the data necessary for the completion of the particular transaction.
If you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention.
In addition, we share personal data among ISE Brighton-controlled affiliates. We also share personal data with vendors working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Finally, we will access, transfer, disclose and preserve personal data, including your identity documentation content (such as your Passport, Drivers Licence or any other uploaded or scanned document), when we have a good faith belief that doing so is necessary to:

1. comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
2. protect our users and organisations, for example to prevent spam or attempts to defraud users of our services, or to help prevent the loss of life or serious injury of anyone;
3. operate and maintain the security of our products, including to prevent or stop an attack on our services, systems or networks; or
4. protect the rights or property of ISE Brighton, including enforcing the terms governing the use of the services – however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property, we will not inspect a customer’s private content ourselves, but we may refer the matter to the appropriate legal enforcement agency.
Please note that some of our services provide data to third parties whose privacy practices differ from those of ISE Brighton. If you provide personal data to any of those third parties, your data is governed by the particular third party privacy statement. It is advised that you read their privacy statement before giving access to your personally identifiable information.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different item of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
Opt-in to receive marketing communications from us by email describing services offered by ISE Brighton.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

You can change your account details at any time in Account Settings on both the ISE Brighton website and ISE Brighton app.

When you communicate with us for customer service or other purposes (e.g., by emails, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account.

We document all data we hold, where it came from and who it is requested by and shared with.

You can delete your account at any time. Under General Data Protection Regulation 2018, you will be given the option to entirely erase your account history off of our systems. Third Parties will no longer be able to request your details from ISE Brighton. It is your responsibility to erase your details from third parties you have used ISE Brighton with.

Your details will remain on our database unless you delete your account.

You have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.

We will NEVER lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and General Data Protection Regulation 2018.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
Although extremely unlikely, any breach will be reported to the ICO then investigated. If your information is at risk, ISE Brighton also has a duty to contact you directly to inform you.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998 and General Data Protection Regulation 2018.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the ISE Brighton.global domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

This privacy statement is updated from time to time. The latest version is published on this page.